IT Systems Engineer

We are looking for an IT Systems Engineer for a FinTech company based in the UAE.

Qualifications & Experience:

• 3-5 years of experience in IT support or systems administration across macOS, Windows and Linux environments, including BYOD policies
• Proven experience administering IDP/SSO platforms (e.g. Okta, Entra ID, JumpCloud) and MDM tools (e.g. Jamf, Intune, Kandji)
• Experience with internet security suites (e.g. CrowdStrike, SentinelOne, Defender) and secure remote access tools (e.g. Zscaler, Cloudflare One, Cisco Umbrella)
• Strong foundational knowledge of network protocols (TCP/IP, DNS, VPNs), Zero Trust architecture and compliance standards such as SOC 2, ISO 27001 and GDPR
• Hands-on experience managing SaaS tools including Microsoft 365 or Google Workspace, Slack or Teams, DocuSign or Ironclad, CRMs such as Salesforce or HubSpot, and enterprise AI tools such as M365 Copilot, ChatGPT, Claude or Gemini
• Experience with regulatory archiving systems (e.g. Global Relay, Smarsh, Mimecast) and incident response tools (e.g. PagerDuty, Opsgenie)
• Hands-on experience executing or supporting cloud migrations between Microsoft 365 and Google Workspace
• Scripting skills (PowerShell, Bash or Python) or experience building workflow automations (e.g. Zapier, Workato, Okta Workflows)
• ITIL Foundation certification or formal IT service management training is an advantage

Key Responsibilities:

• Administering and securing a hybrid, multi-platform environment covering user endpoints, servers and BYOD devices
• Managing mobile device management, enterprise internet security and Zero Trust network access platforms
• Managing identity and access controls across core cloud tools, including identity providers, SSO, office suites, enterprise AI applications, communication tools, CRM, legal document and regulatory archiving platforms
• Monitoring, triaging and managing system alerts through incident response platforms, resolving service interruptions and security incidents in line with ITIL practices
• Maintaining system configurations that uphold strict organisational compliance frameworks
• Running onboarding and offboarding access workflows
• Delivering technical support and resolving network and access issues for end users
• Writing and maintaining internal knowledge base documentation 

 

About the role:

We are looking for an IT Systems Engineer to join a regulated institutional digital-asset business that provides stablecoin FX execution, liquidity and near-instant cross-border settlement to institutional clients worldwide. In this role, you will administer and secure a hybrid, multi-platform environment spanning endpoints, servers, BYOD devices and a wide range of cloud and SaaS tools. You will own identity and access management, respond to incidents using ITIL practices and keep systems aligned with strict compliance requirements. You will also support users day to day and build clear knowledge base documentation. This role offers exposure to a truly global market, significant autonomy and responsibility from day one, and the opportunity to grow in a rapidly evolving sector.