Part-Time Customer Service Assistant

We are looking for a Part-Time Customer Service Assistant based in Sharjah.

Key Responsibilities

·      Welcome and assist customers with enquiries in a professional and friendly manner.

·      Provide accurate information regarding products, services, promotions, and company policies.

·      Process customer requests, orders, bookings, or transactions accurately.

·      Respond to customer enquiries via phone, email, and face-to-face interactions.

·      Handle customer complaints professionally and escalate complex issues when necessary.

·      Maintain accurate customer records and update company systems where required.

·      Support daily administrative and operational tasks to ensure smooth business operations.

·      Assist with preparing reports, filing documents, and data entry as required.

·      Work collaboratively with colleagues to achieve team objectives and deliver excellent customer service.

·      Ensure the workplace remains clean, organised, and welcoming.

·      Adhere to company policies, procedures, and health and safety guidelines.

·      Perform additional duties assigned by management.

Qualifications

·      High school diploma or equivalent; diploma or bachelor's degree is an advantage.

·      Previous experience in customer service, retail, hospitality, administration, or a similar role is preferred but not essential.

·      Excellent verbal and written communication skills in English; Arabic is an advantage.

·      Strong interpersonal and customer service skills.

·      Basic computer skills, including Microsoft Office applications.

·      Good organisational and time management skills.

·      Ability to multitask and work efficiently in a fast-paced environment.

·      Positive attitude with a willingness to learn and adapt.

·      Reliable, punctual, and able to work independently as well as part of a team.

·      Flexible to work evenings, weekends, and public holidays if required.

About the Role

We are seeking a reliable, enthusiastic, and customer-focused Part-Time Customer Service Assistant to join our team in Sharjah. This role is ideal for candidates seeking flexible working hours while gaining valuable experience in a fast-paced and professional environment. The successful candidate will be responsible for assisting customers, handling enquiries, supporting daily business operations, and ensuring an excellent customer experience. Working closely with the wider team, you will help maintain efficient operations while delivering exceptional service and representing the company in a professional manner.