It Technician

We are looking for an IT Technician based in Sharjah.

 

Key Responsibilities

·      Provide first- and second-line technical support for hardware, software, network, and system-related issues.

·      Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and other IT equipment.

·      Set up and manage user accounts, email accounts, passwords, and system access permissions.

·      Monitor and maintain network infrastructure, including LAN/WAN, Wi-Fi, routers, switches, VPNs, and internet connectivity.

·      Install operating system updates, software patches, antivirus software, and security updates.

·      Diagnose and resolve technical issues promptly while maintaining high levels of customer service.

·      Assist with onboarding and offboarding employees by preparing devices, user accounts, and IT equipment.

·      Maintain accurate IT asset registers, equipment inventories, and technical documentation.

·      Perform routine system backups and support disaster recovery and business continuity procedures.

·      Monitor IT security, identify vulnerabilities, and implement cybersecurity best practices.

·      Coordinate with third-party IT vendors and service providers for equipment maintenance and technical support.

·      Support Microsoft 365, Windows operating systems, business applications, and collaboration tools.

·      Recommend improvements to IT infrastructure, processes, and overall user experience.

·      Ensure compliance with company IT policies, data protection standards, and information security procedures.

·      Perform additional IT support duties as assigned.

Qualifications

·      Bachelor's degree or Diploma in Information Technology, Computer Science, Information Systems, or a related discipline.

·      Minimum 2 years of experience in an IT support or IT technician role.

·      Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, and desktop support.

·      Experience troubleshooting hardware, software, printers, mobile devices, and network connectivity issues.

·      Good understanding of networking concepts, including TCP/IP, DNS, DHCP, VPNs, routers, switches, and wireless networks.

·      Familiarity with IT service management (ITSM) tools and helpdesk ticketing systems.

·      Knowledge of cybersecurity principles, endpoint protection, and data security best practices.

·      Experience with hardware installation, software deployment, system maintenance, and user account administration.

·      Professional certifications such as CompTIA A+, Network+, Microsoft Certified, or equivalent are an advantage.

·      Excellent analytical, troubleshooting, and problem-solving skills.

·      Strong communication and interpersonal skills with a customer-focused approach.

·      Ability to manage multiple priorities while working independently and collaboratively.

·      Fluent in English; Arabic is an advantage.

·      Willingness to provide occasional after-hours or on-call support when required.

About the Role

We are seeking a proactive and technically skilled IT Technician to join our team in Sharjah. The successful candidate will be responsible for maintaining the organisation's IT infrastructure, providing first- and second-line technical support, and ensuring the reliable operation of hardware, software, networks, and business systems. Working closely with employees across the organisation, you will troubleshoot technical issues, install and configure IT equipment, maintain system security, and support the day-to-day technology needs of the business. The ideal candidate is a problem solver with excellent customer service skills who thrives in a fast-paced environment and is passionate about delivering reliable IT support.