Executive & Leadership
8| Role | Seniority | Min | Mid | Max |
|---|
| Head of Customer Support | Senior | 40,000 | 55,000 | 75,000 |
| Head of Customer Experience (CX) | Senior | 45,000 | 60,000 | 80,000 |
| Head of Customer Success | Senior | 50,000 | 70,000 | 100,000 |
| Director of Customer Support | Senior | 40,000 | 60,000 | 85,000 |
| Director of Customer Experience | Senior | 45,000 | 65,000 | 90,000 |
| Director of Customer Success | Senior | 45,000 | 65,000 | 90,000 |
| VP Customer Success | Executive | 65,000 | 85,000 | 110,000 |
| Chief Customer Officer (CCO) | C-Suite | 80,000 | 100,000 | 140,000 |
Customer Success
12| Role | Seniority | Min | Mid | Max |
|---|
| Customer Success Associate | Junior | 8,000 | 11,000 | 15,000 |
| Customer Success Coordinator | Junior | 9,000 | 12,000 | 16,000 |
| Customer Success Executive | Junior | 10,000 | 15,000 | 20,000 |
| Customer Success Specialist | Mid | 13,000 | 18,000 | 25,000 |
| Customer Success Analyst | Mid | 14,000 | 20,000 | 28,000 |
| Customer Success Manager (CSM) | Mid | 16,000 | 24,000 | 32,000 |
| Senior Customer Success Manager | Senior | 25,000 | 35,000 | 50,000 |
| Customer Success Team Lead (People Manager) | Senior | 24,000 | 32,000 | 45,000 |
| Strategic Customer Success Manager | Senior | 28,000 | 40,000 | 55,000 |
| Enterprise Customer Success Manager | Senior | 32,000 | 45,000 | 65,000 |
| Customer Success Architect | Senior | 30,000 | 45,000 | 65,000 |
| Customer Success Director | Senior | 40,000 | 60,000 | 85,000 |
Customer Support
7| Role | Seniority | Min | Mid | Max |
|---|
| Customer Support Agent | Junior | 5,000 | 8,000 | 11,000 |
| Call Center Agent (High-Volume / BPO) | Junior | 5,000 | 7,000 | 10,000 |
| Senior Customer Support Agent | Mid | 9,000 | 13,000 | 18,000 |
| Customer Service Representative | Mid | 10,000 | 15,000 | 20,000 |
| Customer Support Team Lead | Mid | 14,000 | 20,000 | 28,000 |
| Customer Support Manager | Senior | 20,000 | 28,000 | 40,000 |
| Escalation Manager | Senior | 22,000 | 30,000 | 45,000 |
Technical Support
5| Role | Seniority | Min | Mid | Max |
|---|
| Technical Support Specialist | Mid | 12,000 | 17,000 | 24,000 |
| Technical Support Analyst | Mid | 14,000 | 20,000 | 28,000 |
| Solutions Consultant (Post-Sales) | Mid | 20,000 | 30,000 | 45,000 |
| Solutions Consultant | Senior | 30,000 | 45,000 | 55,000 |
| Technical Support Engineer | Senior | 22,000 | 30,000 | 42,000 |
CX, Operations & Strategy
13| Role | Seniority | Min | Mid | Max |
|---|
| CX Executive | Junior | 10,000 | 15,000 | 20,000 |
| CX Analyst | Mid | 14,000 | 20,000 | 28,000 |
| Customer Insights Analyst | Mid | 16,000 | 22,000 | 30,000 |
| Support Operations Analyst | Mid | 14,000 | 20,000 | 28,000 |
| Customer Lifecycle Manager | Mid | 18,000 | 25,000 | 30,000 |
| Customer Success Operations Manager | Senior | 25,000 | 35,000 | 50,000 |
| Support Operations Manager | Senior | 24,000 | 34,000 | 50,000 |
| Customer Lifecycle Manager | Senior | 30,000 | 40,000 | 50,000 |
| VoC (Voice of Customer) Manager | Senior | 28,000 | 40,000 | 60,000 |
| Customer Journey Manager | Senior | 28,000 | 40,000 | 60,000 |
| Customer Experience Manager | Senior | 30,000 | 45,000 | 60,000 |
| CX Program Manager | Senior | 30,000 | 45,000 | 65,000 |
| Customer Education / Academy Manager | Senior | 24,000 | 34,000 | 50,000 |
Post-Sales, Retention & Revenue
9| Role | Seniority | Min | Mid | Max |
|---|
| Account Manager (Post-Sales) | Mid | 16,000 | 24,000 | 32,000 |
| Senior Account Manager | Senior | 25,000 | 35,000 | 50,000 |
| Key Account Manager (CS Focus) | Senior | 28,000 | 38,000 | 55,000 |
| Retention Manager | Senior | 26,000 | 38,000 | 55,000 |
| Renewal Manager | Senior | 22,000 | 32,000 | 45,000 |
| Customer Growth Manager | Senior | 28,000 | 40,000 | 60,000 |
| Expansion Manager (Upsell/Cross-sell) | Senior | 28,000 | 40,000 | 60,000 |
| Revenue Operations Manager (CS Focus) | Senior | 30,000 | 45,000 | 65,000 |
| Customer Marketing Manager | Senior | 28,000 | 40,000 | 60,000 |
Onboarding, Implementation & Enablement
8| Role | Seniority | Min | Mid | Max |
|---|
| Onboarding Coordinator | Junior | 8,000 | 11,000 | 15,000 |
| Onboarding Specialist | Mid | 13,000 | 18,000 | 25,000 |
| Implementation Specialist | Mid | 16,000 | 24,000 | 32,000 |
| Training Specialist | Mid | 16,000 | 24,000 | 32,000 |
| Implementation Manager | Senior | 24,000 | 34,000 | 50,000 |
| Senior Onboarding Manager | Senior | 25,000 | 35,000 | 50,000 |
| Customer Enablement Manager | Senior | 24,000 | 34,000 | 50,000 |
| Customer Training Manager | Senior | 24,000 | 34,000 | 50,000 |
Tools, Systems & Knowledge
4| Role | Seniority | Min | Mid | Max |
|---|
| Support Systems Analyst | Mid | 14,000 | 20,000 | 28,000 |
| Knowledge Base Manager | Senior | 20,000 | 30,000 | 42,000 |
| CRM / Zendesk / Freshdesk Manager | Senior | 22,000 | 32,000 | 45,000 |
| Customer Support Systems Manager | Senior | 25,000 | 35,000 | 55,000 |
Emerging Roles
5| Role | Seniority | Min | Mid | Max |
|---|
| AI Customer Support Specialist | Mid | 16,000 | 24,000 | 35,000 |
| Customer AI Operations Manager | Senior | 28,000 | 40,000 | 60,000 |
| Chatbot / Automation Manager | Senior | 28,000 | 40,000 | 60,000 |
| Digital Support Manager | Senior | 28,000 | 40,000 | 60,000 |
| Customer Data & Insights Manager | Senior | 28,000 | 40,000 | 60,000 |
All salaries are in AED / month
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